PRIVACY POLICY

mya99 Privacy Protection Policy

A transparent policy document explaining how we handle and protect your personal information.

Last updated: 30 October 2026

mya99 takes the protection of personal information of members who use its services seriously. This Privacy Policy ("Policy") explains in detail what information is collected from you when you access mya99's website (https://mya99.mom) and related services, how that information is used, how it is stored, and what rights you have.

Please read and understand this policy before continuing to use our services. If you do not agree with this policy, do not use mya99 services. This policy may be updated from time to time, so we encourage you to review it regularly.

1

Types of Information Collected

The information we receive when you open an account and use mya99 services includes —

1.1 Information You Provide Directly

  • Name, date of birth, contact number, email address
  • Username and password set for account access
  • Payment-related information (KBZPay, Wave Money, AYA Pay, bank transfer reference numbers)
  • Stated age (personal information used to verify that you are 21+)
  • Information received from contact forms or enquiries

1.2 Automatically Collected Information

  • IP address, computer / mobile device type, browser type
  • Pages visited, time of last login
  • In-service gameplay activity logs
  • Cookies and similar tracking technologies

1.3 Information received from third-party services

When we work with payment service providers such as KBZPay, Wave Money, and AYA Pay, we may receive financial verification data that they send us. That information is used solely for payment verification purposes.

2

How we use your information

We use the information we collect for the following purposes —

  1. To create, manage and verify access to your account
  2. To process deposits, withdrawals and payment transactions
  3. To carry out account security and fraud prevention checks
  4. To verify compliance with laws and regulations (including 21+ age verification)
  5. To provide customer support via 24/7 Live Chat and email
  6. To conduct research and work on service improvements
  7. To contact you when issues arise
  8. To deliver personalised service experiences

We do not sell, rent or trade your information to third parties beyond the original purpose.

3

The legal basis for handling your information

We rely on the following legal bases when handling your personal data —

3.1 Consent

When you open an account and confirm that you have read, understood and accepted this policy and the terms of service, we treat that as your consent to our data handling.

3.2 Contract performance

This covers handling that is strictly necessary for account access, payments and service delivery.

3.3 Legal obligations

This includes meeting our obligations around financial fraud prevention, age verification and security.

3.4 Legitimate interests

We consider service improvement, fraud prevention and service data analysis to be covered by our legitimate business interests.

4

Information sharing and disclosure

mya99 does not share your personal data with third parties except in the following cases —

4.1 Service providers

Payment service providers such as KBZPay, Wave Money, and AYA Pay necessarily have access when processing money transfers. They are bound by data protection agreements with us.

4.2 Legal requirements

Where a court order, legal notice or authorised action requires it, we may disclose information as required by law.

4.3 Fraud prevention

We may carry out necessary cooperation to prevent unauthorised access or fraud.

Under no circumstances do we sell or rent your personal data to advertising companies or partner companies.

5

Cookies and tracking technology

mya99 uses cookies and similar tracking technologies on the website. These include —

5.1 Strictly necessary cookies

These cover login and session management, cart handling and security tokens. If these cookies are disabled, services will not function normally.

5.2 Functional cookies

These remember your language preference and other preferences you have set on the site.

5.3 Analytics cookies

These collect data on site usage patterns for service improvement. These cookies can be disabled, though some services may be limited as a result.

You can manage cookies through your browser settings. Please note that if strictly necessary cookies are disabled, some services may not work properly.

6

Information retention period

We retain your personal data in line with the following principles —

  • For as long as your account is open, and for the further period required by applicable laws and regulations after it closes
  • Financial records are kept for the period required under financial legislation
  • Personal data that is no longer needed after an account is closed is deleted or anonymised
  • Cookie and tracking data is deleted within 1 to 2 years of collection
7

Personal data security measures

mya99 has put in place appropriate technical and organisational measures to protect your personal data —

  • SSL encryption: All data transfers are protected with SSL/TLS encryption
  • Access Control: Only authorized staff can access personal data
  • Audit Logs: Access records are reviewed regularly
  • Server Security: Our servers are maintained with high-level security protection
  • Staff Training: Staff receive regular training on data protection

We regret to inform you that no digital data storage method is 100% secure, but we are committed to providing the best protection we can.

8

Your Personal Data Rights

As a mya99 account holder, you have the following rights regarding your personal data —

8.1 Right of Access

You may request to know what personal data we hold about you.

8.2 Right of Rectification

You may request that inaccurate or incomplete personal data be corrected.

8.3 Right of Erasure

You may request deletion of your personal data where no legal obligations apply.

8.4 Right of Restriction

You may request that the handling of your personal data be restricted while a policy review is in progress or at a specified time.

8.5 Right of Portability

You may request a copy of your personal data in a commonly used format.

8.6 Right to Object

You may object to the processing of personal data we handle based on our legitimate interests.

To exercise any of these rights, email us at [email protected] or contact us through 24/7 Live Chat.

9

Policy on Minors Under 21

mya99 services are available to users aged 21 and above only. If we become aware that a person under 21 is using our services —

  • That account will be suspended immediately
  • The associated personal data will be deleted
  • We will cooperate with any parents or guardians who contact us

If you know of a person under 21 using our services, please notify us immediately at [email protected].

10

Policy Updates

We may revise this Privacy Policy from time to time. Whenever a significant change is made —

  • The updated date on the website will be refreshed
  • Registered email holders may be notified
  • Continued use of the service is taken as acceptance of the updated policy

If you do not agree with any policy updates, please stop using our services and contact us at [email protected].

11

Contact Us

If you have any questions about this Privacy Policy, you can reach us at any time —

  • 24/7 Live Chat — Burmese-language support (bottom right of website)
  • [email protected]

Our data protection team will handle your requests and inquiries as quickly as possible.

We kindly ask you to read and understand mya99's Privacy Policy and continue using our services.

FAQ

Privacy Protection Quick Answers

No. mya99 does not sell, rent, or trade your personal information to any advertising company, third party, or partner under any circumstances. Information is only shared with payment service providers (such as KBZPay and Wave Money) or when required by law.

You can directly update some personal details in your profile under account settings. For information that cannot be changed there (for example, your ID reference number), email us at [email protected] or contact our support team via 24/7 Live Chat. We will assist you as quickly as possible.

If essential session cookies are disabled, account login and payment services will not work properly. Analytics cookies can be disabled without affecting service functions. You can manage each cookie type individually through your browser's cookie settings.

Your personal information is kept for as long as your account is active and for the period required by applicable laws and regulations after it is closed. Financial records are retained for the period required under financial laws. Personal details such as contact information are deleted once your account is closed and the legal retention period has ended.

SSL encryption (HTTPS) is used for all financial transactions with payment services such as KBZPay, Wave Money, and AYA Pay. Our staff cannot see your full bank account numbers or payment card numbers — only ownership verification details are visible. Payment fraud prevention measures are also in place.

For significant policy changes, the updated date on the website will be revised and registered account holders may be notified by email. Continuing to use our services after changes are made means you accept the updated policy, so we encourage you to review the policy page from time to time.